Skip to content

FREE SHIPPING on orders $60 and above across US and Canada

Home
Jacē Products

Language

Jacē Luxury

Language

Account

Your cart is empty

Have an account? Log in to check out faster.

Continue shopping

Home
Jacē Products

Contact Us

We'd love to hear from you!

Jacē Luxury

📧 Email: jaceluxuryshop@outlook.com

Name Email*

Phone Comment

Join our email list

Get exclusive deals and early access to new products.

Email

Frequently asked questions

Privacy Policy

At Jacē ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services.

By accessing or using our website and services, you agree to the practices described in this Privacy Policy.

Information We Collect

Information You Provide

We may collect personal information that you voluntarily provide, including:

Full name
Email address
Phone number
Billing and shipping addresses
Payment information
Account login details
Customer service inquiries
Product reviews and feedback

Information Collected Automatically

When you visit our website, we may automatically collect:

IP address
Browser type and device information
Website activity and browsing behavior
Pages viewed and time spent on our site
Referral sources

This information may be collected through cookies and similar technologies.

How We Use Your Information

We use your information to:

Process and fulfill orders
Manage your account
Provide customer support
Improve our products and services
Communicate order updates and service notifications
Send promotional offers and marketing communications (you may opt out at any time)
Prevent fraud and maintain website security
Comply with legal obligations

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your shopping experience, remember preferences, analyze website traffic, and provide personalized content.

You may disable cookies through your browser settings; however, some website features may not function properly.

Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties, including:

Payment processors
Shipping and fulfillment providers
Website hosting and technology partners
Marketing and analytics providers
Legal and regulatory authorities when required by law

These providers are only permitted to use your information as necessary to perform services on our behalf.

Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on your location, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict or object to processing
Withdraw consent for marketing communications
Request a copy of your data

To exercise these rights, please contact us using the information below.

Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:

Jacē Luxury Customer Support

Email: support@jaceluxury.com

Thank you for trusting Jacē.

When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Refund & Return Policy

At Jacē, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

Be unused, unworn, and in its original condition
Have all original tags attached
Be returned in its original packaging
Include proof of purchase or order confirmation

To initiate a return, please contact us at support@jaceluxury.com.

Returns sent without prior authorization will not be accepted.

Please note: Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or if you receive the wrong item, contact us within 7 days of receiving your order at support@jaceluxury.com. Include your order number and photos of the issue so we can resolve it promptly.

Exchanges

We currently do not offer direct exchanges.

If you would like a different item, please return the original item following our return process and place a new order once your return has been approved.

European Union Customers

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.

Returned items must be unused, unworn, in their original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you regarding the approval status of your refund.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved and you have not received your funds, please contact us at support@jaceluxury.com.

Contact Us

For questions regarding returns, refunds, or exchanges, please contact:

Jacē Customer Support
Email: support@jaceluxury.com

Thank you for shopping with Jacē.

Shipping Policy

At Jacē, we strive to ensure your order is processed and delivered as quickly and efficiently as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Please note that processing times may be extended due to:

Incomplete or failed payment verification
Incorrect or incomplete shipping information
High order volumes during holidays, promotions, or peak seasons

If any issues arise with your order, we will contact you via email before shipment.

Shipping Times

Estimated delivery times are as follows:

7–10 Business Days

Please note that delivery times are estimates and may vary depending on your location and external circumstances.

Shipping Delays

While we work closely with our shipping partners, some delays may occur due to factors beyond our control, including:

Severe weather conditions
Public holidays
Customs inspections and clearance procedures
Carrier transportation delays

Should any significant delays occur, we will do our best to keep you informed regarding the status of your shipment.

Customs Duties & Taxes

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by your country's customs authority.

These charges are not included in the purchase price or shipping fees and are the responsibility of the customer.

For information regarding potential customs charges, please contact your local customs office.

Jacē is not responsible for delays caused by customs processing or clearance procedures.

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible at support@jaceluxury.com.

We will make every effort to accommodate your request; however, we cannot guarantee cancellation once an order has entered processing or has been shipped.

If your order has already been processed or dispatched, you may request a return in accordance with our Refund & Return Policy.

Lost or Delayed Packages

If your package appears lost or significantly delayed, please contact us at support@myjaceluxury.com and we will work with the shipping carrier to investigate the issue.

Contact Us

For questions regarding shipping, delivery, or order status, please contact:

Jacē Customer Support
Email: support@jaceluxury.com

Thank you for shopping with Jacē.

Terms of Service

OVERVIEW

This website is operated by Jacē. Throughout the site, the terms "we," "us," and "our" refer to Jacē. Jacē provides this website, including all information, tools, and services available from this site, conditioned upon your acceptance of all terms, conditions, policies, and notices stated herein.

By accessing our website and/or purchasing products from us, you engage in our Service and agree to be bound by these Terms of Service ("Terms"), including any additional terms, conditions, and policies referenced herein.

If you do not agree to all of these Terms, you may not access or use our website or services.

Our store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to offer our products and services to you.

1. Online Store Terms

By using this website, you confirm that you are at least the age of majority in your state, province, or country of residence.

You may not use our products or services for any unlawful purpose or violate any applicable laws while using our website.

You must not transmit any viruses, malware, or destructive code.

Violation of these Terms may result in immediate termination of your access to our Services.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that information transmitted through the website may travel across various networks and may be adapted to technical requirements. Payment information is always encrypted during transmission.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our Services without our prior written permission.

3. Accuracy of Information

We strive to ensure all information on our website is accurate and current; however, we do not guarantee the completeness, accuracy, or timeliness of any information.

Any reliance on website content is at your own risk.

We reserve the right to modify website content at any time without obligation to update information.

4. Product Pricing & Availability

All prices, product descriptions, promotions, and availability are subject to change without notice.

We reserve the right to modify or discontinue any product or service at any time without liability.

5. Products & Services

Certain products may be available exclusively online and may have limited quantities.

We make every effort to accurately display product colors and images; however, we cannot guarantee that your device's display will accurately reflect product colors.

All returns and refunds are subject to our Refund & Return Policy.

We reserve the right to limit sales by person, region, or jurisdiction where permitted by law.

6. Billing & Account Information

We reserve the right to refuse, limit, or cancel any order.

You agree to provide accurate and complete billing, shipping, and account information and to update such information promptly when necessary.

If an order is canceled or modified, we may attempt to notify you using the contact information provided during checkout.

7. Third-Party Tools

We may provide access to third-party tools or services that we do not monitor or control.

These tools are provided "as is" and "as available" without warranties of any kind.

Your use of such tools is entirely at your own risk.

8. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the content, privacy practices, or accuracy of information found on third-party websites.

Use of third-party websites is subject to their respective terms and policies.

9. User Submissions & Feedback

Any comments, reviews, suggestions, feedback, or other content submitted to Jacē may be used by us without restriction, compensation, or obligation.

You agree that your submissions will not violate the rights of any third party or contain unlawful, abusive, defamatory, or harmful material.

10. Privacy

Your submission of personal information is governed by our Privacy Policy.

By using our website, you consent to the collection and use of information as outlined in our Privacy Policy.

11. Errors & Omissions

Occasionally, our website may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, or availability.

We reserve the right to correct such errors and update information without prior notice.

12. Prohibited Uses

You may not use this website:

For any unlawful purpose
To violate any laws or regulations
To infringe upon intellectual property rights
To upload malicious software or code
To collect personal information of others without consent
To engage in fraudulent, abusive, or harmful activities
To interfere with website security or operations

Violation of these restrictions may result in termination of access to our Services.

13. Disclaimer of Warranties

Our Services and products are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied.

We do not guarantee uninterrupted, secure, or error-free access to our website.

14. Limitation of Liability

To the fullest extent permitted by law, Jacē, its owners, employees, affiliates, suppliers, and service providers shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website, products, or services.

Where liability cannot be excluded by law, it shall be limited to the maximum extent permitted by applicable law.

15. Indemnification

You agree to indemnify and hold harmless Jacē and its affiliates, officers, employees, and service providers from any claims, damages, losses, liabilities, or expenses arising from your breach of these Terms or misuse of our Services.

16. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, the remaining provisions shall remain valid and enforceable.

17. Termination

These Terms remain effective unless terminated by either you or Jacē.

We reserve the right to suspend or terminate your access to our Services if you violate these Terms.

18. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction in which Jacē operates, without regard to conflict of law principles.

19. Changes to These Terms

We reserve the right to update, modify, or replace these Terms of Service at any time.

Changes will become effective immediately upon posting to this page. Continued use of our website constitutes acceptance of any revisions.

20. Contact Information

Questions regarding these Terms of Service may be directed to:

Jacē Customer Support
Email: support@jaceluxury.com

How much does shipping cost?

We offer the following shipping methods:

Standard Shipping

$9.99
Estimated delivery 7-10 business days

Express Shipping

$24.99
Estimated delivery: 5–8 business days

Delivery times are estimates and may vary due to customs processing, weather conditions, carrier delays, holidays, or other unforeseen circumstances.

Shipping fees are calculated at checkout and are non-refundable once an order has been shipped.

JACĒ LUXURY

Home Catalog Contact

Connect

Facebook Instagram TikTok

Experience understated luxury

Email

Search

Search

Products

Jacē "Arden" Satchel Bag

Jacē "Arden" Satchel Bag

$59.99

Regular price $79.99 Sale price $59.99
Jacē "Belle" Satchel Bag

Jacē "Belle" Satchel Bag

$59.99

Regular price $79.99 Sale price $59.99
Jacē "Bijou" Satchel Bag

Jacē "Bijou" Satchel Bag

$59.99

Regular price $79.99 Sale price $59.99
Jacē "Elara" Satchel Bag

Jacē "Elara" Satchel Bag

$59.99

Regular price $79.99 Sale price $59.99